FAQ

General Questions

What is the turnaround time for my order to be created?

If you purchase a product without personalization, we aim to have it ready to ship to you in the following day. Our personalized products are custom-created once you place your order, so we encourage you to plan ahead when placing an order, especially when ordering gifts. Orders can take 2 – 5 business days to print, hand-craft, and finish, all of which we do with great care. This time frame does not include shipment time. During the peak holiday season (Nov 15th - Dec 31st), orders are generally completed within 2 – 5 business days.

Shipping will add 1 – 5 days to your order’s turnaround time, and will depend on your shipping method and the distance the recipient is from our studio, located just west of Boston, MA. Please consider using a faster shipping method if your order is time sensitive or call us to inquire about our current turnaround time.

Shipment tracking information will be sent to your account email once the order is shipped from our studio in West Newton, Massachusetts.

What shipping methods do you use?

We ship to residential and business street addresses in the United States via UPS Ground. Shipments to P.O. Boxes are sent via the United States Postal Service Priority Mail.

International shipments are sent via UPS Worldwide Expedited and UPS Standard when available.

Please note, Felix Doolittle is not responsible for any customs fees or duties incurred on international shipments. Please check with your local customs office about rules and regulations that may apply to your shipment.

Shipment tracking information is sent once your order is complete and shipped from our studio in West Newton, MA.

Do you accept international orders?

We do! For many countries, the shipping will automatically be calculated at the time your order is placed. If the shipping cost doesn’t show in your order, we will contact you by email to inform you of the shipping cost. For additional information about shipping internationally, please refer to our shipping methods listed above. 

What if I need to expedite my order or receive it by a certain time?

The shipping and delivery time of your order is determined by the carrier. Please let us know if your order is time sensitive by writing in the "Note to Felix Doolittle" box on the shopping cart page, or by contacting us directly at hello@felixdoolittle.com. If you need to expedite the delivery of your order, you may want to consider choosing UPS 2nd Day Air or UPS Next Day Air.

Can I purchase Felix Doolittle products in a store near me?

We have retail partners all over the United States, and across the globe! Is there a store near you that you think would be a perfect fit? Let us know by email, and we’ll contact them.

Special Requests

What if my favorite illustration isn’t on the product I would like to purchase?

Stationery items are available with the images posted, however, it is possible to make a “image swap” request. Please contact us at hello@felixdoolittle.com to see if this request is possible as not all images will work between different products. There is a $20 fee for adjusting and applying the image to a different product.

Can I reorder my “image swapped” product without paying the fee again?

Yes! In the customer notes section, please type in your order number from your original order along with a small note. If you don’t remember the original order number, let us know the name of the person who placed the order, or the email address associated with the original order.

How often do you update images on the website?

Images are added and refreshed on a regular basis according to the season and Felix's discretion. We welcome all customer suggestions for new images. We cannot promise that a requested image will be created, nor can we guarantee when, or if, the image will be added to our website, but we do keep a list for Felix when he’s looking for inspiration. Please check our website regularly for new additions.

If you wish to hire Felix to create custom artwork, please see the section entitled "Commission Requests."

I can’t find a product or an image I ordered in the past. Can I still reorder it?

Images, products, or options may be removed for various reasons. Please contact us directly at hello@felixdoolittle.com to see if there are any options to reorder an item or illustration we had available in the past. We reserve the right to decline to fill any special-request orders for old products, images, or options not currently available.

Are there different layout options available?

Layout standards, including card orientation and text placement, are pre-set for all items. Please contact us if you have a custom request. We can inform you of its feasibility and the accompanying fee, if applicable.

Do you offer wedding invitations?

At this time we offer wedding invitations by request. Please email us for more information at hello@felixdoolittle.com.

Usage Restrictions

Can I put a business name or profession title on Felix Doolittle products?

Felix Doolittle illustrations are reserved for personal use only. We are currently working on a set of illustrations that will be open for business usage, however, until those illustrations are launched, we will not honor orders that include any commercial ventures including business or organization names of any kind. If a business wishes to contact Felix for logo or branding development, please send an email to hello@felixdoolittle.com to inquire about the fees and process. Specific business titles such as manager, owner, etc. will also not be printed.

We are happy to honor professional suffixes (such as M.D. or Esq.)

Can I use a Felix Doolittle illustration for a logo, or on my blog, website, etc.?

All images on the Felix Doolittle website, those used in Felix Doolittle products, and digital proofs are the sole property and copyright of Felix Doolittle. They cannot be used for logo designs, business collateral, blogs, or any reproduction outside of Felix Doolittle without express permission. 

Order Accuracy

Can I see a proof for my order?

While proofs are not automatically provided on orders, they are available for an additional fee. If you would like to receive a digital proof of your order, you can request a proof during the ordering process. Proofs are $20 each.

Do you check for grammar and spelling on my order?

We ask that you carefully check any personalization on your order. Although we do review orders, we cannot make changes on behalf of our customers regarding grammar, spelling, punctuation, etc., as some text is formatted or written to reflect a personal style. Please enter the information carefully and check an outside source if you have any questions on grammar, spelling, punctuation, etc.

What if I made an error on my order?

If errors are discovered after printing, we must charge for reprinting. Please contact us directly to discuss your options.

What should I do if I received an incorrect order from Felix Doolittle?

Please contact us. The defective or incorrect item(s) will be replaced immediately and re-shipped from our studio at no charge within 48 hours. Should your order be time sensitive, or should other special conditions exist, please inform us accordingly, and we will make every effort to meet your needs.

Commission Requests

Does Felix accept commission requests?

Yes, although availability is limited. If you wish to have a custom illustration created, please contact us directly by email at hello@felixdoolittle.com. We can inform you of Felix’s availability for such work and provide you with information about how to proceed in obtaining a quote for this service.

Return Policy 

Can I return a personalized order?

Sorry, we cannot accept returns on any personalized orders unless the error is ours.

I changed my mind, can I return my order?

If your non-personalized Felix Doolittle stationery or gift is unused and re-sellable, it can be returned to us within 15 days of receipt for a full refund of the item’s cost. Please contact us by email or phone to let us know what you are returning so we can be on the lookout for it. Shipping charges are not refundable. Be sure to include your name, order number, and the best way to contact you in your return. The refund will be processed after we have received the product and can verify its condition.