You will receive an email confirmation once your order is placed. Orders are processed as they are received.

In-stock items are fulfilled in 1–2 business days. Personalized items are printed, hand-cut and finished within 2–5 business days. Both types of items in the same order are shipped together. Shipping time is based on your chosen shipping method and distance from our studio in Massachusetts.

We encourage you to plan ahead when ordering gifts, especially during the holiday season when our turnaround times may be longer. Please let us know if you need an item by a particular date, and consider selecting an expedited shipping option at checkout if your order is time sensitive.

We do. Shipping costs will be automatically calculated at the time your order is placed.

Please contact us immediately for a shipping address change. After an order has been placed, there may be a small window to correct a shipping address. Please contact us immediately at 617-969-8883. Additional shipping fees may apply.

Depending on where your order is in the process, we may or may not be able to cancel your order. Please contact us immediately at 617-969-8883.

We accept American Express, MasterCard, Visa Discover, PayPal, Apple Pay, check, and Felix Doolittle e-Gift Cards. Pricing is listed in US dollars. Orders paid by credit card are charged at time of sale. Please note: Work will begin on orders paid by check once payment is received.

Discount codes can be entered during the checkout process. Type or paste your code in the field labeled: Discount code or gift card. Only one discount code may be applied per order and cannot be combined with other offers.

Please email hello@felixdoolittle.com with the details of your request.

You can add a free gift note at checkout and we will include your message to the recipient. Gift notes are not available for framed Art Prints.

At select times we may offer gift wrapping, however we do not offer this service year-round. We have gift boxes for an additional fee that fit some of our smaller items.

Yes! We have digital gift cards (e-Gift Cards) available in various denominations. You can learn more about them here.

You can redeem your gift card on felixdoolittle.com at checkout. Type the gift card code in the box labeled “Discount code or gift card.” Then click “Apply.” Only one gift card may be applied per order.

You can check your gift card balance by opening the link in the gift card email you received.

We do. If you are interested in corporate or client gifting with our products, please contact us at hello@felixdoolittle.com to discuss options and recommendations.

Our standard shipping method is United States Postal Service Priority Mail or UPS Ground to residential and business addresses within the 48 contiguous US states, Hawaii and Alaska. Delivery date depends on your chosen shipping method and distance from our studio in Massachusetts. Once your order has shipped, you will receive an email with tracking information.

Our studio is located in Newton, Massachusetts. If you are local and prefer to pick up your order, choose “Pickup in studio” as the delivery option at checkout and shipping charges will be waived. You will receive an email when your order is ready for pickup during studio hours: Monday – Friday 9:00 am to 5:00 pm ET.

USPS Priority Mail is delivered six days a week – Mondays through Saturdays – but not on federal holidays. UPS is delivered Monday through Friday except for federal holidays.

We offer these expedited shipping options at checkout: UPS 3-Day Select®, UPS 2nd Day Air®, and UPS Next Day Air. The processing time of orders still applies in addition to shipping time. Tracking information is emailed once your order has shipped.

International shipments outside the US are sent via United States Postal Service Priority Mail International, UPS Standard, or UPS Worldwide Saver when available. Shipping costs will be automatically calculated at the time your order is placed. Tracking information is emailed once your order has shipped.

Please note: You are responsible for any customs fees or duties incurred on international shipments. Please check with your local customs office about rules and regulations that may apply to your shipment.

Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately at hello@felixdoolittle.com or 617-969-8883.

If your order does not arrive by the delivery date, check your tracking information and contact your local carrier’s office. If a package is irredeemably lost or stolen, please contact us at hello@felixdoolittle.com or 617-969-8883 to initiate an order replacement.

Orders that are returned to us as undeliverable because of an incorrect address can be re-shipped. You will be notified to verify the correct address and for payment to re-ship the order.

We want you to be happy with your order and will always do our best to help with any questions, issues, or concerns. You can reach us at hello@felixdoolittle.com or 617-969-8883, Monday – Friday, 9:00 am to 5:00 pm ET.

Items can be returned to us within 15 days of receipt for a full refund less original shipping fees. Please note the following exceptions:

• Personalized items, framed Art Prints, and final sale items are not returnable unless the error is ours.
• Discounted items and gift cards are final sale and cannot be returned or exchanged.
• Returned items must be unused and in original condition.
• Returned items must be returned in original product packaging.

We cannot accept returns of any personalized stationery unless the error is ours. Please contact us 617-969-8883 or hello@felixdoolittle.com and let us know if the mistake is ours, or if you’ll need a replacement.

Please contact us at 617-969-8883 or hello@felixdoolittle.com to approve the item for a return. Complete the following steps:

1. Pack returned item in its original packaging and box or similar.
2. Include your order number, name, email address, and phone number with your return.
3. Send your return to: Felix Doolittle, 35 Border Street, West Newton, MA, 02465.
4. Customer is responsible for return shipping costs.
5. Once we have received your return and verified its condition, we will notify you. If approved, the refund will be processed within 10 business days to the original form of payment or a gift card if the item was a gift.

If the item qualifies for an exchange, the fastest way to ensure you get what you want is to return the item and make a separate purchase for the new item. Please contact us at 617-969-8883 or hello@felixdoolittle.com with any questions.

Illustrations are added and refreshed according to the season and Felix's discretion. Please check our website regularly for new additions and sign up for our newsletter to be the first to hear about new arrivals.

If you wish to hire Felix to create custom artwork, please see "Special Requests."

Color is a very important aspect of our design and production process. We make every effort to maintain consistency between what you see on the screen and actual products, but colors may still vary slightly.

We offer printed wedding invitation design by request on a limited basis. Please email us at hello@felixdoolittle.com and include your event information and date. For digital invitations, we invite you to shop our collection at Paperless Post, and our collection of printed wedding suite invitations are available at Paper Source.

While our products are carried by retail stores around the country and world, the Felix Doolittle site has the most complete collection of our offerings. Expedited shipping is also available.

If you have a custom request, please contact us at hello@felixdoolittle.com. We will inform you of its feasibility and the accompanying fee. Please see “Usage Restrictions" for additional information.

While proofs are not automatically provided, they are available for an additional fee. If you would like to receive a digital proof, please select the option when adding a personalized product to your cart.

We ask that you thoroughly proofread any personalization information in your order for grammar, spelling, as well as name, address, and phone number accuracy. Although we do review orders, we do not make changes regarding grammar, spelling, punctuation, etc.

If the error is discovered after printing, we must charge for reprinting. Please contact us at hello@felixdoolittle.com or 617-969-8883 to discuss your options.

Products are available with the illustrations as presented. An “image swap” may be available for some products. Please contact us at hello@felixdoolittle.com to inquire if it is possible. We will inform you of its feasibility and the accompanying fee.

An image swap may be available for Personalized Products, Art Prints, and Pocket Mirrors. Please contact us at hello@felixdoolittle.com to check if your image swap is feasible. If it is, an additional fee of $25 will apply. You may also request a digital proof for $20. We will email you a link to the image-swapped product to place your order online.

You can. Once an image swap on a particular product is paid for, the succeeding times you order that image/product combination will not incur the image swap fee. Please contact us at hello@felixdoolittle.com.

Products, illustrations, or options may be removed for various reasons. Please contact us at hello@felixdoolittle.com to inquire if we can fulfill your request.

Yes, although availability is limited. If you wish to have a custom illustration created, please contact us at hello@felixdoolittle.com. We will inform you of Felix’s availability and provide information about how to proceed in obtaining a quote for this service.

We do. Please contact us at hello@felixdoolittle.com or 617-969-8883 to discuss options and recommendations.

Felix Doolittle illustrations are not intended as business logos. We are happy to honor professional suffixes and certifications (e.g. Ph.D., M.D., Esq.), however we will not print professional titles such as manager, owner, etc.

All content produced by Felix Doolittle including, but not limited to, products, packaging, digital proofs, newsletters, promotional materials, website, etc. are the sole property and copyright of Felix Doolittle as outlined in our Terms of Service. Content cannot be used for any reproduction outside of Felix Doolittle without prior approval and written permission.

We do. If you are interested in becoming a wholesale account, please fill out our application form with your information.

Additionally, Felix Doolittle is available wholesale on Faire. If you’re interested in ordering through Faire, please use this link: https://www.fdmarketplace.com/pages/shop-on-faire

You can also reach out to us at wholesale@felixdoolittle.com with any questions.