If you purchase a product without personalization, we aim to have it ready to ship to you in the following day. Our personalized products are custom-created once you place your order, so we encourage you to plan ahead when placing an order, especially when ordering gifts. Orders can take 2 – 5 business days to print, hand-craft, and finish, all of which we do with great care. This time frame does not include shipment time. During the peak holiday season (Nov 15th - Dec 31st), orders are generally completed within 2 – 5 business days.
Shipping will add 1 – 5 days to your order’s turnaround time, and will depend on your shipping method and the distance the recipient is from our studio, located just west of Boston, MA. Please consider using a faster shipping method if your order is time sensitive or call us to inquire about our current turnaround time.
Shipment tracking information will be sent to your account email once the order is shipped from our studio in West Newton, Massachusetts.
We ship to residential and business street addresses in the United States via UPS Ground. Shipments to P.O. Boxes are sent via United States Postal Service – Priority Mail.
International shipments are sent via UPS Worldwide Expedited and UPS Standard when available.
Please note, Felix Doolittle is not responsible for any customs fees or duties incurred on international shipments. Please check with your local customs office about rules and regulations that may apply to your shipment.
Shipment tracking information is sent once your order is complete and shipped from our studio in West Newton, MA.
We do! For many countries, the shipping will automatically be calculated at the time your order is placed. If the shipping cost doesn’t show in your order, we will contact you by email to inform you of the shipping cost. For additional information about shipping internationally, please refer to our shipping methods listed above.
The shipping and delivery time of your order is determined by the carrier. Please let us know if your order is time sensitive by writing in the "Note to Felix Doolittle" box on the shopping cart page, or by contacting us directly at email@example.com. If you need to expedite the delivery of your order, you may want to consider choosing UPS 2nd Day Air or UPS Next Day Air.
We are not required to collect sales tax on any orders outside of the state of Massachusetts. For all Massachusetts orders, a sales tax of 6.25% will apply.
Stationery items are available with the images posted, however, it is possible to make a “image swap” request. Please contact us at firstname.lastname@example.org to see if this request is possible as not all images will work between different products. There is a $20 fee for adjusting and applying the image to a different product.
Yes! In the customer notes section, please type in your order number from your original order along with a small note. If you don’t remember the original order number, let us know the name of the person who placed the order, or the email address associated with the original order.
Images are added and refreshed on a regular basis according to the season and Felix's discretion. We welcome all customer suggestions for new images. We cannot promise that a requested image will be created, nor can we guarantee when, or if, the image will be added to our website, but we do keep a list for Felix when he’s looking for inspiration. Please check our website regularly for new additions.
If you wish to hire Felix to create custom artwork, please see the section entitled "Commission Requests."
Images, products, or options may be removed for various reasons. Please contact us directly at email@example.com to see if there are any options to reorder an item or illustration we had available in the past. We reserve the right to decline to fill any special-request orders for old products, images, or options not currently available.
Layout standards, including card orientation and text placement, are pre-set for all items. Please contact us if you have a custom request. We can inform you of its feasibility and the accompanying fee, if applicable.
At this time we offer wedding invitations by request. Please email us for more information at firstname.lastname@example.org.
Felix Doolittle illustrations are reserved for personal use only. We are currently working on a set of illustrations that will be open for business usage, however, until those illustrations are launched, we will not honor orders that include any commercial ventures including business or organization names of any kind. If a business wishes to contact Felix for logo or branding development, please send an email to email@example.com to inquire about the fees and process. Specific business titles such as manager, owner, etc. will also not be printed.
We are happy to honor professional suffixes (such as M.D. or Esq.)
All images on the Felix Doolittle website, those used in Felix Doolittle products, and digital proofs are the sole property and copyright of Felix Doolittle. They cannot be used for logo designs, business collateral, blogs, or any reproduction outside of Felix Doolittle without express permission.
While proofs are not automatically provided on orders, they are available for an additional fee. If you would like to receive a digital proof of your order, you can request a proof during the ordering process. Proofs are $20 each.
We ask that you carefully check any personalization on your order. Although we do review orders, we cannot make changes on behalf of our customers regarding grammar, spelling, punctuation, etc., as some text is formatted or written to reflect a personal style. Please enter the information carefully and check an outside source if you have any questions on grammar, spelling, punctuation, etc.
If errors are discovered after printing, we must charge for reprinting. Please contact us directly to discuss your options.
Please contact us. The defective or incorrect item(s) will be replaced immediately and re-shipped from our studio at no charge within 48 hours. Should your order be time sensitive, or should other special conditions exist, please inform us accordingly, and we will make every effort to meet your needs.
Yes, although availability is limited. If you wish to have a custom illustration created, please contact us directly by email at firstname.lastname@example.org. We can inform you of Felix’s availability for such work and provide you with information about how to proceed in obtaining a quote for this service.
Sorry, we cannot accept returns on any personalized orders.
Non-personalized orders can be returned to us within 15 days of receipt if it is unused, at the customer’s expense, for a full refund of the item’s cost. Shipping will not be refunded. The refund will be processed after we have received the returned stationery and can verify that it is in saleable condition.